Customer Rights

Dear client,

You are free to present your complaints and/or requests by

1. calling 012 55 55 55,
2. sending an email to concerns@finca.am,
3. sending a letter to FINCA UCO CJSC 2a Agatangeghos, 0023, Yerevan, Armenia.

You can find additional details in the following documents:

• Complaint-suggestion form
• What to do when you have a grievance
• Announcement on receiving information
• FINCA UCO CJSC Customer Complaints Examination Procedure

Your rights may be defended through court or through the Financial System Mediator.

RA Financial System Mediator