Hard Collection Specialist

Validity period: 22/03/2021 - 19/04/2021
Duty Station: Armavir
Position: Hard Collection Specialist
Department / Branch: Problem Loans Department

Job description:

The Hard Collection Specialist is responsible for coordinating work activities connected with problem loans of his/her region and other branches, as well as loan collections. The specialist makes phone calls and visits to the house and/or workplace of borrowers, guarantors and related parties, provides with necessary information according to relevant procedure to reveal the reasons for delinquency and current financial abilities of customers.

Duties and responsibilities

  • Coordinates the collection process of problem loans of his/her region and other branches
  • Tries to understand the reasons of delinquency via phone calls or visits
  • Controls the transfer process of overdue loans to Hard Collection Department in compliance with internal legal acts
  • Prepares and provides cases of problem loan clients to the Legal Department, in cases established by internal legal acts
  • Ensures communication with problem clients, their guarantors and related parties on debt payments
  • Provides and receives information on the financial condition of customers with problem loans to interested parties
  • Prepares relevant reports upon manager’s request and according to appropriate procedures
  • Participates in debt management committees according to existing procedures
  • Implements other assignments given by the supervisors/managers connected with his/her main responsibilities, and in compliance with the law and internal legal acts


  • University degree
  • At least 2 years of experience in the relevant field (loan officer experience is desirable)
  • Good knowledge of MS Office (Excel, Word, Outlook), knowledge of AS-Bank 4 is preferred
  • Fluent in Armenian (written and oral), knowledge of Russian and English is desirable
  • Team work
  • Excellent negotiation and communication skills
  • Ability to effectively solve conflict and problematic situations
  • Resistant to stress and emotionally resilient
  • Analytical thinking
  • Reliability and ability to perform assigned tasks independently and on time
  • Availability to go on frequent and long-term business trips in the territory of the RA

Application procedures

If you meet the requirements above and are confident that your background and experience qualify you for this position, please e-mail your detailed CV to FINCA at: career@finca.am. Please specify the subject line of your e-mail as “Hard Collection Specialist – Name, surname”.

Only shortlisted candidates will be contacted.