Late Recovery Specialist

Validity period: 14/06/2023 - 14/07/2023
Duty Station: Yerevan
Position: Late Recovery Specialist
Department / Branch: Legal Department

Job Description

FINCA Armenia is looking for a Late Recovery Specialist, who will be responsible for the collection process of written-off loans.

Job Responsibilities

  • Coordinating the collection process of written-off loans,
  • Making phone calls with clients, their guarantors and related parties on debt payments,
  • Ensuring the communication with clients, their guarantors and related parties on debt payments,
  • Providing the Legal Department with necessary documents related to customers’ overdue loans,
  • Ensuring the process of receiving and sending information on the financial conditions of customers with problem loans,
  • Preparing relevant reports upon request,
  • Participating in debt management committees according to the existing procedures,
  • Discussing daily duties and tasks with the unit manager.

Required Qualifications

  • University degree
  • At least one year of relevant experience in customer service,
  • Experience in the recovery of written-off loans and knowledge of the requirements of the current legislation related to the recovery process is mandatory.
  • Experience as a call center agent or loan officer will be considered an advantage,
  • Good knowledge of MS Office (Excel, Word), Outlook, knowledge of AS-Bank 4 is preferred
  • Fluent in Armenian (written and oral), knowledge of Russian and English is desirable
  • Excellent negotiation and communication skills
  • Ability to effectively solve conflict and problematic situations
  • Resistant to stress and emotionally resilient
  • Analytical thinking
  • Reliability and ability to perform assigned tasks independently and on time

Company Benefits

  • Competitive salary
  • Annual bonuses (subject to company performance)
  • Health insurance
  • Rewards on the occasions of marriage and birth of children
  • Trainings
  • Teambuilding and corporate events
  • An opportunity to grow and develop in an internationally-minded environment

Application Procedure

Apply here, if you meet the requirements above and are interested in the position announced.