Late Recovery Specialist

FINCA Armenia is looking for a Late Recovery Specialist, who will be responsible for the collection process of written-off loans.

Coordinating the collection process of written-off loans,
Making phone calls with clients, their guarantors and related parties on debt payments,
Ensuring the communication with clients, their guarantors and related parties on debt payments,
Providing the Legal Department with necessary documents related to customers’ overdue loans,
Ensuring the process of receiving and sending information on the financial conditions of customers with problem loans,
Preparing relevant reports upon request,
Participating in debt management committees according to the existing procedures,
Discussing daily duties and tasks with the unit manager.

University degree
At least one year of relevant experience in customer service,
Experience in the recovery of written-off loans and knowledge of the requirements of the current legislation related to the recovery process is mandatory.
Experience as a call center agent or loan officer will be considered an advantage,
Good knowledge of MS Office (Excel, Word), Outlook, knowledge of AS-Bank 4 is preferred
Fluent in Armenian (written and oral), knowledge of Russian and English is desirable
Excellent negotiation and communication skills
Ability to effectively solve conflict and problematic situations
Resistant to stress and emotionally resilient
Analytical thinking
Reliability and ability to perform assigned tasks independently and on time

Apply here, if you meet the requirements above and are interested in the position announced.