FINCA Armenia continues to fully adhere to the Smart Campaign Client Protection Principles by successfully completing the two-year surveillance audit.
The Smart Certificate, awarded to FINCA Armenia in 2018, acknowledges the organization’s commitment to the Client Protection Principles, which are:
- Appropriate product design and delivery
- Prevention of over‑indebtedness
- Transparency
- Responsible pricing
- Fair and respectful treatment of clients
- Privacy of client data
- Mechanisms for complaint resolution
The surveillance audit consisted of a thorough review of all of FINCA Armenia’s business processes, policies and procedures, branch visits, as well as interviews with customers and employees.
“We hope that the continuous commitment to the highest standards of client protection will allow us to continue servicing our customers in a mutually beneficial way by helping them achieve their goals and by allowing us to deliver financial services that are both socially impactful and commercially sustainable,” says FINCA Armenia CEO Aram Ghazaryan.
FINCA Armenia is the first and currently only institution in Armenia to have received the Smart Certificate.