Credit Back Office Manager

Ժամկետ՝ 30/09/2019 - 13/10/2019
Աշխատավայր՝ Yerevan
Հաստիք՝ Credit Back Office Manager
Բաժին / Մասնաճյուղ՝ Credit Back Office Department


  • Implement new procedures and best practices to ensure client oriented Customer Service; Develop local BO policies, systems, and procedures, and ensure their performance according to Finca FINCA’s regulations;
  • Participate in the selection, supervision, training and development of  Credit Back Office and Customer Service team;
  • Supervise, analyze and provide timely preparation of Credit Back Office and Customer Service team reports;
  • Monitor and provide managerial and technical support for Credit Back Office and Customer Service team leaders related to the company’s database;
  • Cooperate with IT department in implementation of new IT Systems and timely report about the results;
  • Co-ordinate and manage customer service projects and initiatives. Provide supervision and consulting of Credit Back Office and Customer Service Team leaders and their specialists by organizing individual or on-site trainings;
  • Monitor accuracy of reporting and data base information.


  • Higher Education; Master’s degree is preferable;
  • At least 3 years of progressive employment experience of which 1-2 years managerial experience, preferably with a large international company or organization in the financial sector;
  • Ability to balance team and individual responsibilities and build a positive team spirit;
  • Strong business acumen;
  • Strong oral and written communication skills;
  • Strong strategic thinking and ability to adapt strategy to changing conditions;
  • Ability to develop systems and policies;
  • Excellent quantitative and analytical skills;
  • Strong organizational skills;
  • Flexibility with internal traveling;
  • Strong computer skills: MS Office, AS Bank and other customized programs;
  • Written and spoken fluency in Armenian and Russian languages; Good command of English language.

APPLICATION PROCEDURE:  If you meet the requirements above and are interested in the position announced, please e-mail your detailed CV to FINCA at Please specify the subject line of your e-mail as “Credit Back Office Manager – your Name Surname”.